Working version — legal review in progress
Terms of service
Short terms written for accounting firms. They describe the service as it stands today; where a clause is not fully drafted yet (refunds, limitation of liability), that is stated openly.
Last updated:
1. Who provides the service
Kolektro is provided by MCODE, obrt za računalno programiranje, vl. Matko Setnik, a sole proprietorship registered in Croatia. The registered address and tax number (OIB) appear on every invoice we issue and are provided on request. These terms apply to accounting firms and other business users — Kolektro is not a consumer service.
2. What the service does and does not do
Kolektro sends document reminders, receives the documents a client uploads through the link, and shows the status per client and period. Kolektro does not check whether documents are correct or complete, does not do the bookkeeping, does not file anything, and takes no responsibility for deadlines towards the tax authority or any other body — those remain the firm’s.
3. Subscription, trial and billing
The trial runs 14 days, we do not ask for a card, and nothing is charged automatically when it ends. After the trial the subscription is billed monthly in advance through Stripe, at the prices published on the pricing page (amounts exclude VAT). You can cancel at any time; cancellation takes effect at the end of the paid period and the service keeps working until then. Refund terms are not separately agreed and will be added after legal review.
4. Customer obligations
The firm is responsible for the accuracy of the client data it enters into Kolektro and confirms it is entitled to send reminders to those addresses and numbers. The system must not be used for unsolicited messages, or for any communication unrelated to collecting documents. Account credentials must not be shared with anyone outside the firm.
5. Availability and liability
We do not commit to a contractual service level (SLA). We keep the service running as well as we can and email you about longer outages and planned maintenance. The sending channels (email, later WhatsApp) depend on outside providers and we cannot rule out their outages — which is why the status board always shows what was sent and when, so a missed reminder is visible and can be re-sent by hand. No limitation of liability is agreed: until one is published, the applicable law governs.
6. Termination and data export
You can cancel at any time, at no cost and without giving a reason. While the account is active you can download the documents (ZIP) and export your data (CSV). After the subscription ends we delete data and documents on a request sent from the contact address; an automatic deletion period is not settled yet and will be recorded here after legal review.
Contact
MCODE, obrt za računalno programiranje, vl. Matko Setnik
Questions about this document, and any data requests: hello@mcode.hr